Returns & Exchanges
At VIORI, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns and exchanges on all our natural hair and skin products. If your purchase doesn't meet your expectations, our team is here to ensure a smooth and stress-free resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging to ensure they are protected during transit, including any promotional materials received.
Print and Attach Label
Download and print the prepaid shipping label provided through our portal, then securely attach it to the outside of your return package.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing